> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowla.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Smart Queue
> Review and approve workflow outputs before they go out — your daily checkpoint for automated content.
Smart Queue lets you review, edit, and approve anything your workflows generate before it reaches a customer or updates your CRM.
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### Why use Smart Queue?
Automation saves time, but not everything should go out without a human eye on it. An AI-drafted follow-up email or a generated business case might be 90% perfect — Smart Queue gives you the space to get it to 100%.
Use it to:
* Add your personal touch to AI-generated messages before they're sent
* Approve content before it reaches a prospect
* Catch anything that doesn't look quite right
* Avoid awkward or rushed automated messages going out unchecked
It's the best of both worlds: the speed of automation, with the quality of a manual review.
***
### How it works
When you turn on Smart Queue for a workflow action, here's what happens:
1. A **trigger** fires — for example, a deal stage changes or a form is submitted
2. The workflow runs and reaches an action like **Send Email** or **Add to Room**
3. That action has **"Add to queue for review"** turned on
4. Flowla generates the draft content
5. Instead of sending it immediately, the draft goes to your **Smart Queue**
6. You open the queue, review it, make any edits, then **approve** or **dismiss** it
The content only goes out once you say so.
***
### When should I use it?
Smart Queue is ideal whenever the output matters and a quick read-through adds value.
Use it when:
* You want to **personalise a follow-up email** after a demo with details from the conversation
* You'd like to **review a business case** before adding it to the room
* You want to **check a Slack handoff note** before it goes to your CS team
* You're sending something **high-stakes** and want a final look before it goes live
The heavy lifting is already done — Smart Queue just gives you a moment to make it yours.
***
### How to turn it on
Inside the Workflow Builder:
1. Add an action like **Send Email**, **Post to Slack**, or **Add to Room**
2. If the action includes AI-generated content, toggle on **"Add to queue for review"**
That action will now wait for your approval before it runs.
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### Accessing your queue
1. Click **Smart Queue** from your Workflow menu
2. Open any draft, make edits if needed, then click **Send** or **Dismiss**
Each item in the queue shows:
* **Workflow name** — which workflow created it
* **Trigger context** — what set it off
* **Content preview** — the draft ready for your review
* **Created time** — when it was added
For each item, you can:
* **Approve** — send it or execute the action as-is
* **Edit** — tweak the content first, then approve
* **Reject** — discard it without sending
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### Best practices
1. **Start with it on** — Enable Smart Queue while you're testing a new workflow to review output before it goes live
2. **Turn it off once you're confident** — Once a workflow is producing reliable results, disable the queue so it runs fully automatically
3. **Always keep it on for AI content** — AI-generated customer-facing messages are worth a quick review
4. **Build it into your routine** — Check your queue morning and evening so drafts don't sit too long