> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowla.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing, Upgrade & Downgrade

> Understand Flowla pricing, plans, and what counts toward billing.

## TL;DR

Room Creators count as paid seats — Viewer-Only users and external customers (buyers, prospects) are always free, no matter how many access your rooms.

***

### View plans

<Card title="Pricing" icon="link" href="https://www.flowla.com/pricing" arrow="true" cta="Click here">
  View plans, pricing and features
</Card>

### How to upgrade

<Steps>
  <Step title="Go to Plans & Billing">
    Navigate to **Settings → Plans & Billing**.
  </Step>

  <Step title="Select a plan">
    Review the available plans and click **Upgrade** under the one you want.
  </Step>

  <Step title="Enter payment details">
    Add your payment information and confirm your subscription.
  </Step>
</Steps>

<video autoPlay muted loop playsInline src="https://mintcdn.com/flowla/DTw1cUtVl5HKnL9j/images/Billing/billing_how_to_upgrade.mp4?fit=max&auto=format&n=DTw1cUtVl5HKnL9j&q=85&s=c2dc89062ac5aabdb74ff8d03c08ffb6" data-path="images/Billing/billing_how_to_upgrade.mp4" />

***

### Who counts toward billing

| Role             | Billed? | Description                                         |
| ---------------- | ------- | --------------------------------------------------- |
| **Room Creator** | Yes     | Can create and manage rooms. Counts as a paid seat. |
| **Viewer-Only**  | No      | Can view rooms and analytics only. Free to add.     |

### What about customers and prospects?

The people you share rooms with — your customers, buyers, or prospects — never count toward billing. You can share rooms with as many external participants as you like, on any plan.

There's no limit on:

* How many people access a room
* How often they return
* How many stakeholders join the conversation

***

### How to downgrade your plan

<Steps>
  <Step title="Go to Plans & Billing">
    Navigate to **Settings → Plans & Billing**.
  </Step>

  <Step title="Select the plan to move to">
    Click **Downgrade** under the plan you want to move to.
  </Step>

  <Step title="Confirm">
    Confirm your choice — you'll receive an email notification with the details.
  </Step>
</Steps>

### How to cancel your plan

<Steps>
  <Step title="Go to Plans & Billing">
    Navigate to **Settings → Plans & Billing**.
  </Step>

  <Step title="Downgrade to Free Starter">
    Click **Downgrade** to the Free Starter plan.
  </Step>

  <Step title="Share your feedback">
    Share your reasons for cancelling — this helps us improve.
  </Step>

  <Step title="Confirm">
    Confirm your choice — you'll receive an email notification.
  </Step>
</Steps>

<video autoPlay muted loop playsInline src="https://mintcdn.com/flowla/DTw1cUtVl5HKnL9j/images/Billing/downgrade_billing.mp4?fit=max&auto=format&n=DTw1cUtVl5HKnL9j&q=85&s=de10eb255bc4011c0cc3f87721713c93" data-path="images/Billing/downgrade_billing.mp4" />

<Warning>Downgrading disables all active workflows and limits your workspace to 5 rooms — plan the change carefully to avoid disrupting live deals or active onboarding sequences.</Warning>

### What happens when you downgrade

### From Team to Pro

* All workflows created with Flowla Autopilot will be deactivated (including custom reminders and email templates)
* Advanced reporting will be removed, including:
  * Team productivity reports
  * Advanced engagement reports
  * Weekly pipeline summaries
  * Content performance reports

### From Pro or Team to Free Plan

* Workflows will stop running (if applicable)
* No new rooms can be created if your workspace already has more than 5

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="How do I change my billing from monthly to yearly?">
    **Likely cause:** No self-serve toggle for billing frequency in all account types.

    **Fix:** Go to **Settings > Billing** to switch. Yearly plans typically offer a discount. Contact support if you don't see the option.
  </Accordion>

  <Accordion title="I want to use a Team plan but I'm a solo user — do I need to pay for multiple seats?">
    **Likely cause:** Team plan has a minimum seat requirement.

    **Fix:** The Starter or Pro plan is designed for individual or small-team use. The Team plan is priced per seat with a minimum. Contact support if you need team features as a solo user — there may be flexibility.
  </Accordion>

  <Accordion title="How do I update my billing address?">
    **Likely cause:** No self-serve billing address editor in the main UI.

    **Fix:** Contact support with your new billing address and they'll update it for you.
  </Accordion>
</AccordionGroup>

***