> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowla.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Control what alerts you receive and how, so you always know when buyers are engaging.

Staying on top of buyer activity doesn't mean constantly refreshing Flowla. Set up notifications and you'll know the moment someone views your room, submits a form, or completes an action — without having to check.

***

### Configure notifications

In the **Notifications** tab, control what alerts you receive for the rooms you own:

| Notification type              | Description                                 |
| ------------------------------ | ------------------------------------------- |
| **Room viewed**                | Get notified when someone views your room   |
| **New stakeholder identified** | Alerts when a new contact accesses the room |
| **Comment added**              | Alerts for new messages in your rooms       |
| **Task completed**             | Notifications when tasks are completed      |
| **Form submitted**             | Notifications when forms are submitted      |
| **Action overdue**             | Alerts when a task passes its due date      |

**Notification channels:**

* **In-app** — See notifications within Flowla
* **Email** — Receive notifications in your inbox
* **Slack** — Get alerts in Slack (if connected)
* **CRM activity logging** — Log activity to HubSpot or Salesforce

<Tip>Connect Slack in **Settings → Integrations** to start receiving room activity alerts directly in your channels — no need to check Flowla manually.</Tip>

***

### Room-specific notifications

You can override your default notification settings for individual rooms — useful when you want more (or fewer) alerts for high-priority deals. Configure this from [Room management & settings](/rooms/room-management-&-settings).

<Steps>
  <Step title="Open room settings by clicking [...]">
    The menu is in the top right corner of the room.
  </Step>

  <Step title="Navigate to Notifications">
    Toggle specific notification types on or off for this room.
  </Step>
</Steps>

<video autoPlay muted loop playsInline src="https://mintcdn.com/flowla/TmnjQuqPEAiABcEk/images/rooms/notifications_settings.mp4?fit=max&auto=format&n=TmnjQuqPEAiABcEk&q=85&s=dc2068745af85f9a0a5792296f8d98db" data-path="images/rooms/notifications_settings.mp4" />

### Configure notifications for all rooms you own

<Steps>
  <Step title="Open Settings">
    Go to your account settings.
  </Step>

  <Step title="Navigate to Notifications">
    Toggle specific notification types on or off — this applies to all rooms you own.
  </Step>
</Steps>

<video autoPlay muted loop playsInline src="https://mintcdn.com/flowla/TmnjQuqPEAiABcEk/images/rooms/notifications_all_rooms.mp4?fit=max&auto=format&n=TmnjQuqPEAiABcEk&q=85&s=711099e706a675be6c1ce417d71ff76e" data-path="images/rooms/notifications_all_rooms.mp4" />

***

### Notification emails sent from the room owner *(Enterprise)*

On Enterprise plans, system notification emails are sent from the room owner's email address rather than a generic Flowla address. This significantly reduces the chance of landing in spam.

* Applies to e-sign notifications, email verification, comment notifications, overdue reminders, assignee notifications, room sharing, and collaborator invite emails
* If the room owner's email integration is unavailable, emails fall back to the default Flowla address
* Can be enabled or disabled per organisation

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="I'm not receiving email notifications when someone views my room">
    **Likely cause:** Your notification settings may be off, or notifications were temporarily paused.

    **Fix:** Go to **Settings > Notifications** and confirm email alerts are enabled. If they appear on but still aren't arriving, contact support.
  </Accordion>

  <Accordion title="I received an email saying someone asked a question but I can't see it">
    **Likely cause:** The message may have been sent to a room you're not the assigned owner of, or there's a display issue.

    **Fix:** Check the **Messages** tab within the specific room. If it's still not visible, contact support with the room link.
  </Accordion>

  <Accordion title="Does the prospect get notified if I update content in their room?">
    **Likely cause:** Prospects are not automatically notified of content changes.

    **Fix:** Manually notify your prospect by sending them a message in the room chat or via email. There is no automatic re-notification on edits.
  </Accordion>

  <Accordion title="How do I notify a specific person when I leave a comment?">
    **Likely cause:** Comments default to notifying all room participants.

    **Fix:** You can't currently restrict comment notifications to a specific person. Use the room chat and @mention them directly for a more targeted update.
  </Accordion>

  <Accordion title="Can I get a Slack notification when a task is completed or a contract is signed?">
    **Likely cause:** Native Slack notifications for specific actions aren't available by default.

    **Fix:** Use Zapier or the Flowla API to set up a trigger-based Slack alert when a specific action (e.g. contract signed) is completed.
  </Accordion>
</AccordionGroup>