> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowla.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sections

> Organise your rooms into logical phases using sections with visibility controls and automation.

## TL;DR

Sections are the stages of your room. They group content and actions into logical phases that guide your prospect through their journey — in the right order, at the right time. By controlling what buyers see and when, you can guide them through a complex process without overwhelming them all at once.

***

## Section visibility

Control how and when sections appear to room visitors. Every section can be set to one of four states.

### Visible

The default state. The section and all its content are visible to anyone viewing the room.

<img src="https://mintcdn.com/flowla/TmnjQuqPEAiABcEk/images/rooms/Section_visible.png?fit=max&auto=format&n=TmnjQuqPEAiABcEk&q=85&s=2974782a0edbe72bdc612bc397c2a25e" width="2926" height="1560" data-path="images/rooms/Section_visible.png" />

### Locked

The section title is visible, but the content and actions inside are hidden. Visitors can see that a phase exists — they just can't access it yet. This is a powerful way to show buyers there's a structured plan in place, which builds confidence even before they've reached those stages.

**Use locked sections to:**

* Show buyers there's a plan without overwhelming them upfront
* Keep later phases ready but hidden during early stages
* Build anticipation for what's coming next

**To lock a section:**

<Steps>
  <Step title="Click the visibility icon on the section">
    This opens the visibility options.
  </Step>

  <Step title="Select Locked">
    Visitors will see the section title but not its content.
  </Step>

  <Step title="Optionally add an unlock rule">
    Set it to auto-unlock when a previous section is completed.
  </Step>
</Steps>

<img src="https://mintcdn.com/flowla/TmnjQuqPEAiABcEk/images/rooms/Section_locked.png?fit=max&auto=format&n=TmnjQuqPEAiABcEk&q=85&s=0dd1d6abd5e4b1f2903bc5b89ba04356" width="2920" height="1562" data-path="images/rooms/Section_locked.png" />

### Hidden

The section is completely invisible to visitors. They won't know it exists until you make it visible.

**Use hidden sections for:**

* Content that isn't ready yet
* Phases that only apply to certain prospects
* Internal preparation sections

**To hide a section:**

<Steps>
  <Step title="Click the visibility icon on the section">
    This opens the visibility options.
  </Step>

  <Step title="Select Hidden">
    Visitors won't see the section at all.
  </Step>

  <Step title="Optionally add a rule to make it visible later">
    Set it to appear automatically based on progress or an external event.
  </Step>
</Steps>

<img src="https://mintcdn.com/flowla/TmnjQuqPEAiABcEk/images/rooms/Section_hidden.png?fit=max&auto=format&n=TmnjQuqPEAiABcEk&q=85&s=6874eaa068dcc626d58928aa3354b45f" width="2910" height="1560" data-path="images/rooms/Section_hidden.png" />

### Restricted visibility

The section is only visible to specific users — useful for sensitive content that shouldn't be seen by all stakeholders.

**To restrict a section:**

<Steps>
  <Step title="Click the visibility icon on the section">
    This opens the visibility options.
  </Step>

  <Step title="Select Restricted visibility">
    This opens the access control field.
  </Step>

  <Step title="Enter the emails of prospects who should have access">
    Everyone else won't see the section.
  </Step>
</Steps>

<img src="https://mintcdn.com/flowla/TmnjQuqPEAiABcEk/images/rooms/Section_restricted.png?fit=max&auto=format&n=TmnjQuqPEAiABcEk&q=85&s=065b29fa4804dfe7250ac8882c05fa20" width="2904" height="1554" data-path="images/rooms/Section_restricted.png" />

***

## Auto-unlock when the previous section is completed

Set a section to appear automatically once the buyer finishes the section before it.

**To enable:**

<Steps>
  <Step title="Click the visibility menu on the section you want to unlock">
    This opens the visibility options.
  </Step>

  <Step title="Enable Make this stage visible when previous stage is completed">
    The section will unlock automatically when your prospect completes the previous section.
  </Step>
</Steps>

<img src="https://mintcdn.com/flowla/TmnjQuqPEAiABcEk/images/rooms/Section_unlocked_once_previous_complete.png?fit=max&auto=format&n=TmnjQuqPEAiABcEk&q=85&s=b8ddcabc16bd72e70cd5fa24d8275c70" width="2898" height="1544" data-path="images/rooms/Section_unlocked_once_previous_complete.png" />

***

## Automate sections with workflows

Use workflows to control section visibility based on external events — not just in-room progress.

**Examples:**

* Deal moves from "Proposal" → "Closed Won" → Unlock "Onboarding" section
* CRM property updates to "Contract Signed" → Unlock "Implementation" section
* A form is submitted → Reveal personalised next steps

**Common CRM triggers:**

* **Deal stage changes** — Unlock the "Proposal" section when a deal moves to proposal stage
* **Property updates** — Show the "Legal" section when contract status changes
* **Form submissions** — Reveal next steps when a qualification form is completed

<Tip>Learn more about workflow [triggers](/automations/triggers) and [actions](/automations/actions).</Tip>

***

## Best practices for sections

1. **Keep each section focused** — One clear purpose per section (e.g. "Introduction", "Scheduling", "Contract")
2. **Lead with context** — Start each section with brief instructions so prospects know what to expect
3. **Use progressive unlocks** — Reveal sections as prospects move through the journey
4. **Leverage engagement data** — Track which sections get attention to improve sequencing
5. **Name sections clearly** — Use action-oriented names that guide the prospect

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Steps are blocked / I can't reorder steps">
    **Likely cause:** A UI bug, or steps are locked due to a room setting.

    **Fix:** Try refreshing the page. If steps are still stuck, contact support — this may be a platform bug.
  </Accordion>
</AccordionGroup>