> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowla.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Statuses & labels
> Organise and categorise your rooms with custom labels and deal statuses.
Use **Labels** to categorise rooms by product, region, or team — and **Statuses** to track where each deal or customer is in your process. Together they give your whole team a shared language for where things stand, so anyone can pick up a room and immediately understand the context. Configure both in **Settings → Labels & Statuses**.
***
## Labels
Labels are tags you apply to rooms for organisation and filtering. They can represent anything meaningful to your team.
**Common uses:**
* **Product line** — "Enterprise", "SMB", "Starter"
* **Region** — "EMEA", "North America", "APAC"
* **Team** — "Sales", "Customer Success", "Onboarding"
* **Use case** — "New Business", "Renewal", "Expansion"
### Create a label
Open your account settings and navigate to **Labels & Statuses**.
This opens the label creation form.
* **Name** — The label text (e.g. "Enterprise")
* **Color** — Choose a colour for visual distinction
The label is now available to apply to rooms.
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## Statuses
Statuses represent where a room sits in your sales or customer process. Unlike labels, each room has exactly one status at a time. Statuses also power your [analytics](/reports-analytics/room-analytics) — you can see at a glance how many rooms are at each stage and spot where deals are getting stuck.
**Example sales statuses:**
* Discovery
* Proposal Sent
* Negotiation
* Closed Won
* Closed Lost
**Example CS statuses:**
* Onboarding
* Active
* At Risk
* Churned
### Create a status
Open your account settings and navigate to **Labels & Statuses**.
This opens the status creation form.
* **Name** — The status text (e.g. "Proposal Sent")
* **Color** — Choose a colour for visual distinction
* **Order** — Set the position in your workflow sequence
The status is now available to apply to rooms.
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## Apply labels to rooms
Labels can be applied when creating or editing a room:
1. Open the room or room settings
2. Find the **Labels** field
3. Select one or more labels
4. Save your changes
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## Set room status
**From inside the room:**
Navigate to the room you want to update.
This opens the status selector.
The change saves automatically.
**From the rooms dashboard:**
Find the room you want to update.
This opens the status selector inline.
The change saves automatically.
***
## Filter by labels and status
On the rooms dashboard, use labels and statuses to narrow down your room list.
**Filter by label:**
1. Click **Filter**
2. Select **Labels**
3. Choose one or more labels
**Filter by status:**
1. Click **Filter**
2. Select **Status**
3. Choose one or more statuses
Combine filters to narrow results further — for example, "Enterprise" label + "Negotiation" status.
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## Best practices
* **Keep it simple** — Start with 5–7 statuses maximum
* **Use clear names** — Anyone on the team should immediately understand the meaning
* **Consistent colours** — Use green for positive outcomes, red for negative
* **Review regularly** — Remove unused labels and statuses to keep things clean
* **Match your CRM** — Align statuses with your CRM stages for easier syncing
Aligning room statuses with your CRM pipeline stages makes two-way syncing seamless and gives your whole team a consistent language for where every deal stands.