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Smart Queue lets you review, edit, and approve anything your workflows generate before it reaches a customer or updates your CRM.

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Why use Smart Queue?

Automation saves time, but not everything should go out without a human eye on it. An AI-drafted follow-up email or a generated business case might be 90% perfect — Smart Queue gives you the space to get it to 100%. Use it to:
  • Add your personal touch to AI-generated messages before they’re sent
  • Approve content before it reaches a prospect
  • Catch anything that doesn’t look quite right
  • Avoid awkward or rushed automated messages going out unchecked
It’s the best of both worlds: the speed of automation, with the quality of a manual review.

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How it works

When you turn on Smart Queue for a workflow action, here’s what happens:
  1. A trigger fires — for example, a deal stage changes or a form is submitted
  2. The workflow runs and reaches an action like Send Email or Add to Room
  3. That action has “Add to queue for review” turned on
  4. Flowla generates the draft content
  5. Instead of sending it immediately, the draft goes to your Smart Queue
  6. You open the queue, review it, make any edits, then approve or dismiss it
The content only goes out once you say so.

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When should I use it?

Smart Queue is ideal whenever the output matters and a quick read-through adds value. Use it when:
  • You want to personalise a follow-up email after a demo with details from the conversation
  • You’d like to review a business case before adding it to the room
  • You want to check a Slack handoff note before it goes to your CS team
  • You’re sending something high-stakes and want a final look before it goes live
The heavy lifting is already done — Smart Queue just gives you a moment to make it yours.

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How to turn it on

Inside the Workflow Builder:
  1. Add an action like Send Email, Post to Slack, or Add to Room
  2. If the action includes AI-generated content, toggle on “Add to queue for review”
That action will now wait for your approval before it runs.

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Accessing your queue

  1. Click Smart Queue from your Workflow menu
  2. Open any draft, make edits if needed, then click Send or Dismiss
Each item in the queue shows:
  • Workflow name — which workflow created it
  • Trigger context — what set it off
  • Content preview — the draft ready for your review
  • Created time — when it was added
For each item, you can:
  • Approve — send it or execute the action as-is
  • Edit — tweak the content first, then approve
  • Reject — discard it without sending

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Best practices

  1. Start with it on — Enable Smart Queue while you’re testing a new workflow to review output before it goes live
  2. Turn it off once you’re confident — Once a workflow is producing reliable results, disable the queue so it runs fully automatically
  3. Always keep it on for AI content — AI-generated customer-facing messages are worth a quick review
  4. Build it into your routine — Check your queue morning and evening so drafts don’t sit too long