Configure notifications
In the Notifications tab, control what alerts you receive for the rooms you own:| Notification type | Description |
|---|---|
| Room viewed | Get notified when someone views your room |
| New stakeholder identified | Alerts when a new contact accesses the room |
| Comment added | Alerts for new messages in your rooms |
| Task completed | Notifications when tasks are completed |
| Form submitted | Notifications when forms are submitted |
| Action overdue | Alerts when a task passes its due date |
- In-app — See notifications within Flowla
- Email — Receive notifications in your inbox
- Slack — Get alerts in Slack (if connected)
- CRM activity logging — Log activity to HubSpot or Salesforce
Room-specific notifications
You can override your default notification settings for individual rooms — useful when you want more (or fewer) alerts for high-priority deals. Configure this from Room management & settings.Configure notifications for all rooms you own
Notification emails sent from the room owner (Enterprise)
On Enterprise plans, system notification emails are sent from the room owner’s email address rather than a generic Flowla address. This significantly reduces the chance of landing in spam.- Applies to e-sign notifications, email verification, comment notifications, overdue reminders, assignee notifications, room sharing, and collaborator invite emails
- If the room owner’s email integration is unavailable, emails fall back to the default Flowla address
- Can be enabled or disabled per organisation
Troubleshooting
I'm not receiving email notifications when someone views my room
I'm not receiving email notifications when someone views my room
Likely cause: Your notification settings may be off, or notifications were temporarily paused.Fix: Go to Settings > Notifications and confirm email alerts are enabled. If they appear on but still aren’t arriving, contact support.
I received an email saying someone asked a question but I can't see it
I received an email saying someone asked a question but I can't see it
Likely cause: The message may have been sent to a room you’re not the assigned owner of, or there’s a display issue.Fix: Check the Messages tab within the specific room. If it’s still not visible, contact support with the room link.
Does the prospect get notified if I update content in their room?
Does the prospect get notified if I update content in their room?
Likely cause: Prospects are not automatically notified of content changes.Fix: Manually notify your prospect by sending them a message in the room chat or via email. There is no automatic re-notification on edits.
How do I notify a specific person when I leave a comment?
How do I notify a specific person when I leave a comment?
Likely cause: Comments default to notifying all room participants.Fix: You can’t currently restrict comment notifications to a specific person. Use the room chat and @mention them directly for a more targeted update.
Can I get a Slack notification when a task is completed or a contract is signed?
Can I get a Slack notification when a task is completed or a contract is signed?
Likely cause: Native Slack notifications for specific actions aren’t available by default.Fix: Use Zapier or the Flowla API to set up a trigger-based Slack alert when a specific action (e.g. contract signed) is completed.