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Rooms are a shared space — built for back-and-forth between your team and your customers. When everyone can work from the same room, handoffs are smoother and nothing gets lost between teams.

Messaging

Every room has a built-in chat so you can have contextual conversations without leaving the room. This keeps all deal-related communication in one place, so nothing gets buried in email threads or lost in Slack. Messages appear in the social bar on the side of the room. All room viewers can read and reply, and your team gets notified based on their settings.

To send a message:

1

Open a room

Navigate to the room you want to message in.
2

Click the chat icon in the sidebar

This opens the messaging panel.
3

Type your message and send

Use @mentions to tag specific people and send them a direct notification.
You can disable conversations in the room’s share settings if you want a one-way, no-chat experience.

Annotations

Add notes, comments, or video messages directly on content inside a room — great for leaving feedback in context. This is especially useful for flagging key sections for your champion to share internally, or for leaving async feedback on a proposal without scheduling another call.
1

Select the content or action you want to annotate

Click on any piece of content in the room.
2

Click the annotation icon in the sidebar

This opens the annotation editor.
3

Add your comment, note, or video message

The annotation is saved and immediately visible to other room viewers.
Each annotation shows the date it was added, so it’s easy to track when notes were left.

Add contributors

Bring team members into a room to collaborate on content, track tasks, or manage the deal together. This is particularly useful during handoffs — your CS team can be added before a deal closes, so they have full context from day one.

Add contributors to a room you own

1

Open the room

Navigate to the room you want to add people to.
2

Click Contacts on the right panel

This opens the contributors list.
3

Click +Add to add contributors

Search by name or email to find and add team members.
Learn more about Room elements.

Add contributors to an action

1

Open the room

Navigate to the room with the action.
2

Click +Add Assignee in the top right of the action

This opens the assignee search.
3

Search and add team members by name or email

They’ll be notified and added as contributors automatically.
Learn more about Action assignments.
When team members are assigned to actions, they’re automatically added as contributors to the room.

How to use the room with customers

1

Share early, share often

Don’t wait until everything is perfect. Share the room as soon as it has value — you can always add more content later.
2

Guide them through the room

When you share, point customers to the most relevant section. Use the share message to set context and expectations.
3

Use actions to drive next steps

Add actions with clear owners and due dates. This creates accountability and keeps the deal moving forward.
4

Monitor engagement

Use analytics to see who’s viewing the room, what they’re engaging with, and where they might be stuck. Follow up based on real data, not guesswork.