TL;DR
Room Creators count as paid seats — Viewer-Only users and external customers (buyers, prospects) are always free, no matter how many access your rooms.View plans
Pricing
View plans, pricing and features
How to upgrade
1
Go to Plans & Billing
Navigate to Settings → Plans & Billing.
2
Select a plan
Review the available plans and click Upgrade under the one you want.
3
Enter payment details
Add your payment information and confirm your subscription.
Who counts toward billing
What about customers and prospects?
The people you share rooms with — your customers, buyers, or prospects — never count toward billing. You can share rooms with as many external participants as you like, on any plan. There’s no limit on:- How many people access a room
- How often they return
- How many stakeholders join the conversation
How to downgrade your plan
1
Go to Plans & Billing
Navigate to Settings → Plans & Billing.
2
Select the plan to move to
Click Downgrade under the plan you want to move to.
3
Confirm
Confirm your choice — you’ll receive an email notification with the details.
How to cancel your plan
1
Go to Plans & Billing
Navigate to Settings → Plans & Billing.
2
Downgrade to Free Starter
Click Downgrade to the Free Starter plan.
3
Share your feedback
Share your reasons for cancelling — this helps us improve.
4
Confirm
Confirm your choice — you’ll receive an email notification.
What happens when you downgrade
From Team to Pro
- All workflows created with Flowla Autopilot will be deactivated (including custom reminders and email templates)
- Advanced reporting will be removed, including:
- Team productivity reports
- Advanced engagement reports
- Weekly pipeline summaries
- Content performance reports
From Pro or Team to Free Plan
- Workflows will stop running (if applicable)
- No new rooms can be created if your workspace already has more than 5
Troubleshooting
How do I change my billing from monthly to yearly?
How do I change my billing from monthly to yearly?
Likely cause: No self-serve toggle for billing frequency in all account types.Fix: Go to Settings > Billing to switch. Yearly plans typically offer a discount. Contact support if you don’t see the option.
I want to use a Team plan but I'm a solo user — do I need to pay for multiple seats?
I want to use a Team plan but I'm a solo user — do I need to pay for multiple seats?
Likely cause: Team plan has a minimum seat requirement.Fix: The Starter or Pro plan is designed for individual or small-team use. The Team plan is priced per seat with a minimum. Contact support if you need team features as a solo user — there may be flexibility.
How do I update my billing address?
How do I update my billing address?
Likely cause: No self-serve billing address editor in the main UI.Fix: Contact support with your new billing address and they’ll update it for you.