TL;DR
Room Creators count as paid seats — Viewer-Only users and external customers (buyers, prospects) are always free, no matter how many access your rooms.View plans
Pricing
View plans, pricing and features
How to upgrade
Who counts toward billing
| Role | Billed? | Description |
|---|---|---|
| Room Creator | Yes | Can create and manage rooms. Counts as a paid seat. |
| Viewer-Only | No | Can view rooms and analytics only. Free to add. |
What about customers and prospects?
The people you share rooms with — your customers, buyers, or prospects — never count toward billing. You can share rooms with as many external participants as you like, on any plan. There’s no limit on:- How many people access a room
- How often they return
- How many stakeholders join the conversation
How to downgrade your plan
How to cancel your plan
What happens when you downgrade
From Team to Pro
- All workflows created with Flowla Autopilot will be deactivated (including custom reminders and email templates)
- Advanced reporting will be removed, including:
- Team productivity reports
- Advanced engagement reports
- Weekly pipeline summaries
- Content performance reports
From Pro or Team to Free Plan
- Workflows will stop running (if applicable)
- No new rooms can be created if your workspace already has more than 5
Troubleshooting
How do I change my billing from monthly to yearly?
How do I change my billing from monthly to yearly?
Likely cause: No self-serve toggle for billing frequency in all account types.Fix: Go to Settings > Billing to switch. Yearly plans typically offer a discount. Contact support if you don’t see the option.
I want to use a Team plan but I'm a solo user — do I need to pay for multiple seats?
I want to use a Team plan but I'm a solo user — do I need to pay for multiple seats?
Likely cause: Team plan has a minimum seat requirement.Fix: The Starter or Pro plan is designed for individual or small-team use. The Team plan is priced per seat with a minimum. Contact support if you need team features as a solo user — there may be flexibility.
How do I update my billing address?
How do I update my billing address?
Likely cause: No self-serve billing address editor in the main UI.Fix: Contact support with your new billing address and they’ll update it for you.