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Every action in Flowla can have a clear owner, a deadline, and a status — so there’s never any ambiguity about who’s doing what and when. This section covers how to assign actions, set due dates, and use the actions dashboard to stay on top of everything across all your rooms.

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Assignees

Each action should have an assignee so there’s never any confusion about who’s responsible. You can assign actions to a customer (e.g. “Sign the agreement”) or a teammate via internal-only actions (e.g. “Review implementation checklist”). Assignment types: To assign someone:
1

Click the assignee icon on the action

This opens the assignee search.
2

Type their email address

Search for the person you want to assign.
3

Optionally check Notify selected contacts

This sends them an email letting them know they’ve been assigned.
Assigned users will see their thumbnail appear next to the action inside the mutual action plan.

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Dynamic Primary Contact

The Dynamic Primary Contact is automatically set to the first person you share the room with. When you create a room from a template, that person is assigned to any actions where Dynamic Primary Contact was selected — no manual updates needed. This is especially useful in templates, so you never have to re-assign actions every time you create a new room. Assignees receive notifications when actions are assigned (if enabled), reminders for upcoming and overdue actions, and completion notifications to keep everyone in the loop.

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Due dates & start dates

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Fixed due dates

Set a specific deadline like “May 15” or “End of week” — useful when you’ve already agreed on timelines with the customer.

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Relative due dates

Tie the deadline to something that happens in the process, such as:
  • “3 days after the room is created”
  • “2 days after this section is completed”
  • “1 day after another action is due or completed”
Relative due dates are especially powerful in templates — when someone creates a room from your template, all the deadlines calculate automatically based on when things actually happen. No manual date-setting required.

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Task statuses

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Actions dashboard

The actions dashboard gives you a single view of every action across all your rooms — without having to open each room individually. It’s the fastest way to stay on top of what’s overdue, what’s coming up, and what your team is working on. To access:
1

Click Actions in the main navigation

This opens the actions dashboard.
2

View all actions from rooms you have access to

All actions across your rooms are listed here.
3

Use filters to narrow the list

Filter by status, assignee, due date, or room.
What you can do from the dashboard:
  • Update status — Mark actions as complete, in progress, or pending
  • Change assignee — Reassign tasks to different team members
  • Edit due dates — Extend or adjust deadlines
  • Navigate to room — Click the room name to open the full context