Why connect Gmail?
- Better deliverability — Emails from your domain avoid spam filters
- Professional appearance — Recipients see your email address, not a third-party sender
- Reply handling — Responses come directly to your inbox
- Consistent branding — Uses your email signature and style
- Conversations in context — Customer emails sync to the right rooms and give REX the full picture
How to connect Gmail
1
Navigate to Integrations
In the left sidebar, click Integrations.
2
Find Gmail
Locate Gmail in the Email section and click Connect.
3
Sign in to Google
Select your Google account and sign in.
4
Grant permissions
Review the requested permissions and click Allow.
Sending emails from Flowla
Once connected, you can send emails when sharing rooms:1
Open a room and click Share
Open a room and click Share.
2
Enter the recipient's email
Enter the recipient’s email address.
3
Write your message
Select an email template or write a custom message.
4
Click Send
Click Send. The email is sent from your Gmail address and any replies go to your inbox.
Email sync to rooms
Once Gmail is connected, your sent and received emails sync to the right rooms automatically. An email thread is added to a room when:- someone on the thread is a contact in that room, or
- the other party’s email domain matches the room’s target company domain.
- Room Overview — Open a room’s Overview to see its emails, grouped into threads.
- REX — REX includes emails in the observations it generates for the room, and you can use Ask REX to work with that conversation context, for example to draft a reply or summarise where things stand.
Disconnect Gmail
1
Open Integrations
In the left sidebar, click Integrations.
2
Find Gmail
Find Gmail and click Settings & More.
3
Disconnect
Click Disconnect to remove the integration.